Frequently asked questions

Lausanne Palace is located around 45 minutes from Geneva International Airport by car or direct train. The train from Geneva Airport to Lausanne runs frequently and takes approximately 45 minutes. Our concierge team will also be pleased to arrange private transfers, chauffeur-driven vehicles or limousine services.

You can check in any time from 3pm and check out is up to 12 noon.

Yes. There is an underground car park at the hotel with a parking space reserved for people with disabilities, and covered parking offered at a charge of CHF 40 per day.

Yes. We warmly welcome four-legged guests. You may bring your pets to stay with you at the hotel for an additional charge of CHF 25 per pet, per night.

We do! Check our packages page to see the latest packages and special offers available to guests.

It’s strongly recommended, especially if you plan to experience La Table. If you let us know you plan to dine at the hotel at reservation, we can arrange a table for you.

Yes, we offer 24-hour room service. Just ask reception for more information, check the card in your room or use our dedicated web app [link]. 

Yes, you’re welcome to use the spa at any time during your stay. For treatments, please book in advance via the Le Spa & Club page, or let our team know when making your reservation.

It is! We welcome guests with children of all ages and can arrange for adjoining rooms for teens or an extra bed in your room for little ones.

Our reception team can share their recommendations around what’s available to your travel party.

Yes. Tap water in Lausanne is of excellent quality and perfectly safe to drink.

We strongly recommend reserving a table in advance, especially if you plan to dine at La Table du Lausanne Palace. Our team will be happy to arrange your reservation when you book your stay.

Breakfast is served daily in the hotel restaurant. Exact hours may vary depending on the day of the week, and our team will be pleased to confirm timings during your stay.

Yes. 24-hour room service is available throughout your stay. Menus can be found in your room or obtained via reception.

Yes. While hotel guests may enjoy the spa facilities during their stay, we recommend booking treatments in advance to secure your preferred time. You can reserve via the spa booking page or through our team.

Yes. Guests have access to a fully equipped fitness centre as well as the wellness facilities within the Lausanne Palace Spa.

Yes. The hotel features wellness facilities including a pool within the spa area available to guests.

Yes. Complimentary high-speed Wi-Fi is available throughout the hotel, including guest rooms, restaurants, meeting spaces and public areas.

Yes. Phone chargers, international adapters and other useful items are available on request from reception.

Yes. A selection of international and local newspapers is available upon request.

Yes. Babysitting services can be arranged on request through our concierge team.

Absolutely. Our concierge team will be delighted to recommend restaurants, cultural events, museums, shopping destinations and seasonal experiences in Lausanne and the surrounding region.

Yes. Our team can arrange private boat trips, vineyard visits in Lavaux, cultural excursions, guided tours and outdoor activities in the region.